SWAROVSKI Reviews

I purchased 2 items online they looked really nice and when I received it I was on shock ,doesn't look at all like How they show it on their website, my partner wasn't happy at all the bracelet was so so small and the earring was to tiny and the stones doesn't looked at all like how they show it its like for baby not for adults and looks really really cheap, really disappointed about it so don't get excited when you see items it might not look what are you expecting.
So my advice avoid online purchases

A month or so ago I had an accident and cracked/ damaged my Swarovski ring that had an enormous sentimental value.
I went to London's Oxford street store ( bigger one ) with tears in my eyes in hope it could possibly be repaired.
Young lady called Frankie kindly assisted me and helped with all I needed.
Frankie, I can not thank you enough for your kindness, professionalism and being the best Sawrovski brand can have in their team.
We need more people like you!
Swarovski, keep up a good work!!!!

If I could give no stars I would !
So...
I went in store and not one pair out of three was in stock!! ,so I opted to order online as I left the store ..bought two pairs of earrings for my daughters ,4 days no update on the site at all ,on the fifth day one pair was cancelled!!
I asked how does it take 5 days to tell me that one pair is out of stock ? Shouldn't you know that upon ordering ??
Anyway ..they shipped the second pair after me requesting to cancel all of the order as I can't give one child and not the other ! Still shipped the second pair regardless . And then to find out after taking five days!.. It's coming from Belgium??? Seriously swarovski !? So I've waited five days for half an order to be shipped and now who knows how long it will take to come from Belgium...and its pointless going in store as they stock nothing that's new apparently? I won't be bothering in future ..I bought an expensive watch that broke withing months as the stones frayed on one strap ! They asked for £100 to replace the strap !! If it's only £100 to replace the main part of the watch that is smothered in swarovski, then why on earth was it so expensive ! Absalute joke of a company !!
Anyone who buys from this place be warned ..not worth the money and the customer service along with shipping is so outdated and far to much hassle ..there's much better options that have there s*** together that respect there customers . I've had better shipping via aliexpress and rhats saying something !!
Smh

Ordered a ring on the 26th of June, still showing as bring processed!!!

Contacted customer services numerous times, keep getting told they can't contact the warehouse direct and they will raise a case to see where it is but I have heard nothing!

Absolutely disgusting, 3 weeks and it's still not been despatched, I paid for delivery aswell

Shocking and the last time I purchase anything direct from Swarovski again.

Some bad things about the company:
1) Though my returned goods had reached them and got updated in their system, but I had to call them to issue refund - I have seen some company's tendency is not give refunds till we call them hoping that if customer forgets to check his bank statement, they can keep the money.

2) When I ordered the item, I did not realize the UK site will send it from Belgium and it took 5 days for delivery - would have been useful to give delivery time indication at time of ordering

Tend not to give money back of refunds. Had really bad experience with the company. After returning my item, the didn’t refund the money. After several attempts to chase them I had to put a claim to paypal. I think they just wait to see if customers don’t check the balances to keep the money.

AVOID!!!! This company doesn't deserve the name!!!!Custumer service worst than Pound shop!!!!
Are you serious about the services your press? You are a shame in terms of customer service ,deliveries! I have placed an order 10 days ago."Still processing " without any clue when this will be dispached. I can not track I can not cancel."Just wait "this is custumer service replay after 10 calls , 15 emails.This company is an insult and I will never ever order anything from them and let my friends also know to avoid placing orders with this joke company.

I went to Swarovski in Upper mall The Bullring this afternoon around 12ish and I was served by this lovely young lady Usma. She went above and beyond to find my online order and was the most kind, caring and welcoming person I have met in ages. Usma really is a great individual and I hope and wish her well for the future.
-Pooja Sahota

Poor service !!! I was waitting for a delivery from swarovski at home,but received email I missed delivery ,but I am still at home ! Is a lie from courier !!! When I get in touch with swarovski custumer service,they told me I need to get in touch with courier company !!! Poor service,you are seller and is your problem to deal with courier company,but not a me! Do nor by from them!!!

10GB00002448359

Unfortunately, I can't recommend ordering from Swarovski.
My package has never arrived and both GLS and Swarovski say that they wouldn't take responsibility for the loss ("since I have told them to put it in front of my door").
I literally ran downstairs as soon as I got the notification that the parcel has been delivered.
There was none.

How come other shops do it so well to put the parcel at a safe place and GLS can't? Also, I'm disappointed in Swarovskis customer service to say that they can't accept any loss and won't do anything. Other shops would've handled it much better....

So I paid for nothing.

Do not buy any vermilion gold from this company. Staff try to make it out ot lasts for year but It's all lies! Chain is worthless and started to peel after just a few months. £200 down the drain.

I called into the Trafford Centre shop to return a bracelet which had broken, I was ready to be given the "sorry we can't do anything" reasons that most shops give you, but I couldn't have been more wrong, the shop assistant was very apologetic and didn't hesitate in replacing it. Well done Swarovski! and a very well done to the Trafford Centre shop staff for being so approachable.

My girlfriend is a proper little real life Barbie blonde so she loves Swarovski as she loves her sparkly silver jewellery and I love seeing her all iced out and dripped up in sexy bling as she looks sensational in it! As such I've got her quite a few bracelets and necklaces from Swarovski over the years and despite some pieces being 5 or 6 years old all still look as good as new. Recently I looked online to get 'Barbie' a new tennis bracelet and within minutes found one on the website, it arrived the next day and looks even better against Barbie's tanned little wrist, as always! Needless to say she loves it too! A pleasure to visit and purchase from as ever!

I was in the store in Vienna yesterday to buy a bracelet. They said in the store it was zirconia but then I looked online and it said crystal. I then went right back into the store and the lady assured me it was Zirkonia. I went home and got on the chat, they say crystal. I call the number they say crystal. I go to the store for the THIRD time that day and return the bracelet for a different one that I didn’t like as much but I didn’t want crystal. I then got an email this morning that the first bracelet is in fact zirkonia and the website made a mistake. I went back today for the FOURTH time and the lady working there, Anna or Anina, was the rudest women ever. She didn’t want to do the exchange and told me to go upstairs. The lady went back down with me and made her do it. She was SO extremely rude, trying to tell me “you know this bracelet is also Zirkonia” meaning the second bracelet I was exchanging. Which wasn’t even the problem. She tried to talk over me! When I tried to explain to her that I don’t want to have to be there for the fourth time in the first place! Absolute nightmare experience!! So note if you come to the store in Vienna the workers don’t know what they’re talking about, the online chat or the telephone numbers give you different information, and the website also gives wrong information. So I don’t know what to tell you… be careful.

Was given an ‘gold’ infinity necklace from my elderly mother almost 3 years ago - unfortunately 2 of the stones have fallen out. I contacted Swarovski via their contact form online, asking if it could be repaired. Unfortunately no one has had the courtesy to reply to my query. Very disappointed in both the quality of jewellery and also their customer service. This necklace has great sentimental value to me but I can no longer wear it.